Responsible Gaming
1. Our Commitment to Responsible Gaming
Our platform is designed for entertainment only, and we are committed to promoting a safe, fair, and responsible gaming environment. We encourage all players to enjoy our games in moderation, be aware of their habits, and treat gaming as a form of leisure rather than a way to earn money or solve financial problems.
2. Entertainment-Only Virtual Currency
All games on our platform use virtual coins or credits that have no real-world monetary value. They cannot be exchanged for real money, goods, or services. Any purchases you make are strictly for additional virtual items or enhanced entertainment and do not represent deposits, investments, or opportunities for financial gain.
3. Age Restrictions
Our services are intended only for adults who are legally permitted to participate in social or casino-style gaming in their jurisdiction. You must confirm that you are at least 18 years old, or the minimum legal age in your region, before creating an account or using our platform. We reserve the right to verify your age and to suspend or close accounts that do not meet these requirements.
4. Keeping Control of Your Play
We strongly encourage you to set personal limits on the time and money you spend on our platform. Plan your gaming sessions in advance, avoid playing when you are tired, stressed, or upset, and never chase losses or attempt to win back what you have already spent. Regularly review your play history and, if needed, reduce or pause your activity to maintain a healthy balance.
5. Self-Exclusion and Pausing Your Account
If at any point you feel that your gaming is becoming difficult to control, we encourage you to take a break. You may stop playing at any time. If you need additional help, please contact our support team to discuss further options to restrict or temporarily disable your account.
6. Recognizing Problematic Gaming Behavior
Warning signs may include: spending more time or money than you intended, neglecting work, study, or family obligations, feeling anxious or irritated when you cannot play, using gaming to escape from personal problems, or hiding your play from others. If you recognize these behaviors, we recommend seeking support and reassessing how you use our platform.
7. Support and Help Resources
If you believe you may be experiencing problems related to gaming, consider speaking with a trusted friend or family member, or contacting a professional counselor in your area. Independent organizations and helplines can provide free, confidential advice:
- Gambling Helpline NZ — 0800 654 655, gamblinghelpline.co.nz
- Problem Gambling Foundation — pgf.nz
- GamCare — gamcare.org.uk
- BeGambleAware — begambleaware.org
- Gambling Therapy — gamblingtherapy.org
8. Parental Guidance and Account Security
We recommend that parents and guardians take an active role in supervising the online activities of minors. Use available parental control tools, keep login details private, and do not share your account with anyone under the legal age.
9. Changes to This Responsible Gaming Policy
We may update this Responsible Gaming page from time to time to reflect new features, legal requirements, or best practices. Any changes will take effect when the revised version is published on this page.
Need help? Contact us at support@manukaplay.com.